Latest News

Inclement Weather Notice

24-Hour On-Call Support for Emergencies

Due to inclement weather, we want to assure you that support is available should you experience an emergency. A member of our team will be on call 24 hours a day to assist you during these conditions.

For assistance, please contact: 281-499-5539.

Utility District Notice: No Credit Card Processing

Dear Customer:

Effective immediately (January 22, 2026), our online payment portal for credit cards is temporarily out of service. You can make a check payment by using your checking account. Call the phone payment system at: 855-230-7396 or go online to quailvalleyud.org and go to districts served at the top to locate your district, then click on the online bill pay tab on the page. You may also make a payment at our office location by check, cashier’s check, or money order at: 3134 Cartwright Road Missouri City, Texas 77459 or mailed to: P. O. Box 223763 Dallas, Texas 75222-3763.

Contact the office at: 281-499-5539 if you have any questions. Please bear with us during this temporary outage. We apologize for any inconvenience this may cause.

Sincerely,

Quail Valley Utility District
Customer Service & Billing Department

Freeze Warnings and Hard Freeze Warnings Expected

The National Weather Service has advised that subfreezing temperatures are likely beginning Saturday evening and into Monday following the passage of a strong cold front. Freeze Warnings and possible Hard Freeze Warnings can be expected. High temperatures could quite possibly remain below freezing throughout the day on Monday.

Steps for Winterizing Your Home

  • Insulate pipes with insulation sleeves, wrapping or using slip-on foam pipe insulation. Do not leave any gaps without insulation as cold air can affect the pipe in these spaces.
  • Winterize your sprinkler system by turning the water off to your irrigation system and drain your backflow preventer.
  • Maintain a heating source inside the building to protect pipes against cold.
  • Open cabinets underneath faucets.
  • Exterior hose bibs are normally left unattended, disconnect hoses and insulate faucets with covers or blankets.
  • House Shut off valve: Know where your shut off valve is located in case of an emergency. Valve is usually on the side of the house near the garage. Some homes the valve is inside the garage wall.
  • If you choose to leave a faucet dripping, please only let the faucet drip slowly. NO STEADY STREAMS.
  • If traveling for the Holidays, it is recommended that you turn the water off at the street and drain all your plumbing.